What We Do

Since 1980 Teletronics has been enabling small and medium-sized businesses and remote users to be more productive with full service business communication solutions. The progressive history of Teletronics is perhaps its most valuable asset.  Almost 30 years in existence, over 150 years of combined sales experience, and over 150 years of combined technical experience gives Teletronics the competitive advantage from a total service perspective. In addition, Teletronics has taken dedication to maintenance and support for our customer base very seriously.  Real time inventory monitoring and GPS locating devices in each service vehicle promote an average emergency response time of 22 minutes across the board.  With these features, Teletronics can not only monitor and project any vehicles’ position, but also ensure the proper tools and materials are on board before arriving at a customers premise.  Teletronics also maintains a warehouse inventory of over $600,000.00 and a real time truck inventory of over $25,000.00 per vehicle.  This investment has enabled us to virtually eliminate order processing and shipping delays; significantly reducing customer downtime while expediting repairs.

All equipment is backed by Teletronics, gold and silver maintenance contracts and our 90-day money back guarantee.

Events

For our existing customers as well as new prospects, we have 2 Lunch and Learn Events monthly in Ohio. One is in Cleveland and one in Toledo. Click here for more information.

Our Fleet

In order to keep those voice and data systems running like a well oiled machine, Teletronics has 12 fully equipped service trucks and over 20 highly trained technicians on the road to handle any of your telecommunication needs. Each of our service trucks have real time GPS tracking, that allows us to dispatch the closest and most appropriate technician. That means we are able to get a technician and service truck to you in a shorter amount of time, with the exact parts you need for your system.

Client Ratings

Teletronics takes great pride in making sure that every client experience is a satisfying experience. In order to continually make sure that you get that experience, we regularly survey our clients to gage how we are performing and how we can improve the way we do business. You can participate in our survey here.

Our Technicians

Our service technicians are certified to work with all types of business phone systems manufactured by companies like ShoreTel, Telrad, Tadiran, Shoretel, Cisco, Dell, Adtran, Engenius, Panasonic, Polycom, and many others.

We pride ourselves on the fact that Teletronics attracts and keeps incredibly knowledgeable technicians that continually exceed not only the expectations of our clients, but the expectations of the company. Constant training, re-training and educating about the latest changes in business phone system hardware and software allow us to make sure that our extremely knowledgeable technicians can quickly solve both minor and major problems, even problems not related to our service or products.

History

Teletronics Services was founded in Cleveland, Ohio in 1979. We opened our doors September 8, 1980. The original concept was that Teletronics would only be a service company covering the Northeast Ohio area, which at the time, had approximately 200 clients for the company to maintain.

Since then, Teletronics has evolved into an innovative leader in the integration of business phone systems, as well as, voice and data solutions, and VoIP. Teletronics prides itself on its' ability to assess a company’s communication needs and then design and implement a system tailored to meet those needs.